Terms & refunds

Effective 22 October 2026 · Version 2026-10-22-en-v1

The guide and connection workspace you purchase

US$19 is a one-time fee for the Pro Route English digital guide and self-service connection workspace, delivered online. The private workspace provides connection activation, issued connection details, copy controls, a remaining-time display and hiding of expired connection details. It is operated by the customer; support is included for product and order issues. Its 9 chapters contain 36 interactive steps covering Windows proxy settings and the ChatGPT subscription process, with motion demonstrations and practice screens. The purchase includes private online guide access for 30 days from payment, a dedicated Philippine proxy connection for one hour after you select Start connection, guidance on checking your actual billing details and tax conditions, email delivery and customer support. US$19 is the total guide charge, including applicable tax. The guide fee is not charged monthly.

A ChatGPT subscription is not included. You subscribe and pay OpenAI directly through your own account. Pro Route is not an official OpenAI reseller or partner and does not provide shared accounts. We never need your ChatGPT password or payment card details.

Application, email verification and delivery

Applying by email and requesting a subscription end-date reminder are free. Verify your email before purchasing. The English checkout is provided through Paddle when it is configured and the service is ready. A payment window or client-side success message does not by itself establish payment approval. Private guide access is issued only after server-side payment verification.

The private online guide is available for 30 days from payment, as recorded on the order. Open it through your private link in a browser; it is digital content delivered online. The included dedicated Philippine proxy connection begins only when you select Start connection after preparing your Windows PC and account. It runs for one hour from that point and is not reissued under the same order after the hour ends. Contact support if a connection problem occurs before repeatedly attempting to start again.

Account, prices and tax information

Use your own account and enter the address, country and tax information that actually apply to you. If you have a paid subscription, cancel renewal and wait until your paid access has actually ended. Cancelling renewal alone does not immediately change your account to the Free plan.

Official USD prices and Philippine billing amounts shown on this site are comparison references. Philippine amounts are past billing examples; the reference exchange rate is dated 21 October 2026 and is not a live quote. They do not guarantee eligibility, a particular country price, a discount, tax exemption, payment success, card fees or future renewal prices. Review the plan, usage limits, currency, taxes and full amount at the final OpenAI checkout before paying.

Supported environment

This service requires a Windows PC for purchase and starting the connection. You can browse or request an email from a phone or tablet. General VPN applications are outside the supported setup. Follow the guide and your applicable account, payment and tax requirements.

Cancellation and refunds

To cancel before the guide and connection information have been delivered, contact support promptly. If we cannot supply the promised guide service after payment approval, you may request a full refund of the guide fee. If the service is defective or materially different from its description, contact us so we can review the issue and provide an appropriate remedy.

Other cancellation or refund requests are assessed according to the actual delivery and use of the service and applicable consumer law. Your statutory withdrawal and refund rights take precedence over these terms. No blanket exclusion applies merely because you made a purchase. This service does not promise a particular OpenAI discount or automatically refund a guide solely because regional prices or your eligibility differ from a reference example.

Contact support with your order reference or application email and a description of the problem. We may ask for a screenshot with personal information hidden. Do not send passwords, card numbers or tax IDs. An approved guide refund is returned through the original payment method; processing time depends on the payment provider and your bank. Payments made directly to OpenAI are separate and follow OpenAI’s own cancellation and refund procedure.

Order records and changes

The amount and terms recorded when an order is created apply to that order. A later guide price change does not alter an existing order. Refund amounts are based on the amount actually paid for that order. Keep your private links and connection information confidential.

Seller and support